Frequently Asked Questions

When will I receive my clothes back..?

We process and deliver your clothes back to you within 48 hours of pickup. We will keep you posted on your order status through SMS

Can I schedule my delivery..?

Yes, you do have the option to select a convenient time slot for delivery. However, you would get this option only after your laundry has been processed and is ready for delivery.

Its already more than 4 days, when will I receive my clothes..?

Sincere apologies for the delay! At times we face certain logistical or operational challenges that cause delays.
We are working on getting your delivery back to you as soon as possible. Do get in touch with our support team if you require further assistance.

I have not received my delivery on the selected slot..?

We are really sorry about that! Do get in touch with our support team and we would help you out as soon as possible.

Why some of my clothes are returned without washing..?

Sorry that some of your clothes had to be returned unprocessed. We do this for different reasons, mainly to protect your garment from any damage due to processing.

Can you pick up from one address and deliver at another address..?

Yes, you do have the option to select a convenient time slot for delivery. However, you would get this option only after your laundry has been processed and is ready for delivery.

Is there any express delivery service..?

Yes we do offer the option for express delivery and the clothes are returned cleaned and dry cleaned within 24 hours.

Will i receive my clothes on Hanger..?

Few types garments under the 'Dry Cleaning & Special Care' category like suits, blazers, jackets, sherwani etc. are delivered on hangers. Rest of the clothes are folded well and delivered.

My delivery has been scheduled multiple times but still not delivered..?

It could be due to couple of reasons, such as :

  • We might have attempted delivery on time but you were unavailable/unreachable
  • We might be facing logistic issues
  • Please contact us on support, and schedule a delivery time slot . We would not disappoint you again !