Laundry Terms & Conditions

Welcome to our website Laundryfie.com

The term Laundryfie or us or we refer to the owner of the website whose registered office is Roverpath Services Pvt Limited, House no. 1,Back portion, Ground Floor, Block -8, Moti Nagar, New Delhi -110015

Please read the follow terms of our service. By handing over your items for laundry, you, the customer hereby contract with us, “Laundyfie” and agree to use our services in accordance with the terms and conditions set forth herein below. Please note, You will be eligible for using our services if You are above the age of 18 years. If you are below 18 years of age, please have a legal guardian use our services on Your behalf.

Please note the following terms cannot be altered by the pick up or delivery personnel. Only senior authorised personnel of the Company are empowered to alter these terms of service.

Pick up of your Laundry Items

At the time of pick up, please hand over the items for laundry (“Laundry Items”). We encourage you to check your Laundry Items for tears, holes, stains, and personal assets like change, currency notes, jewellery, pins, pendrives, keys, wallet or pens. Please do not give covers for suits, blankets or any other item while pick up We do not undertake the laundry or cleaning of your personal non-clothe items and therefore cannot be responsible for the loss or damage of such items

At the time of pick up of the Laundry Items, if there are any specific cleaning instructions for the care of the Laundry Items, please state them. Laundryfie is not responsible for checking labels of the Laundry Items. Any specific instructions such as "hand wash only" or "dry clean only" should be specified at the time of pick up, failing which Laundryfie will not be liable for the laundry.

We advice you to count the number of Laundry Items. Upon receipt of Your Laundry Items at the laundromat, we will re-count Your Laundry Items and intimate You of the number of Laundry Items received by us. If there is any mismatch in the count as retained by You, please let us know immediately. We advise You to keep a description of all items provided to us.

We reserve the right to refuse the pick up of any Laundry Item or all Laundry Items if the Laundry Item cannot be processed by us or if the number of items do not meet the minimum number of items required for a pick up.

We try our best to pick up laundry at requested time but any delay or failure of doing so does not entitle customer for any compensation of any kind.

Processing of your laundry

On receipt of the Laundry Items at the laundromat, we check the Laundry Items for stains, tears, weakness in materials, number of items etc. If we come across any irregularity, damage, stains or mismatch in number of Laundry Items, we will inform You and seek Your instructions before proceeding. If You are not available for instructions, we reserve the right either to proceed to launder the Laundry Items using reasonable care and diligence or not process Your Laundry Items at all. We disclaim all responsibility for proceeding to launder such items for which You were not available to provide further instructions.

If You instruct us to proceed with the laundering of any damaged Laundry Item despite notifying You of such damage, You expressly agree that laundryfie shall not be liable for the consequences.

Items such as leather, buttons, buckle beading and any other type of decoration is laundered entirely at Your risk. You will appreciate that such items may suffer damage as a result of the regular laundry process and laundryfie will not be responsible for any such damage.

Although Laundryfie aims to offer You the best possible service, we make no promise that our laundry services will meet Your requirements and we cannot guarantee that the service will be fault free. There are no guarantees for removal of stains.

We will exercise due and reasonable care for all Your Laundry Items. However, we are not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing with reasonable care and diligence.

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual Laundry Item. Laundryfie is not responsible for inherent weaknesses or defects in materials causing damages, tears or holes in the Laundry Item. laundryfie is also not liable for any damage, change in colour or the look and feel of the Laundry Item which is a natural result of a wash cycle that is not readily apparent prior to processing. If Laundryfie chooses to compensate You for any such damage, such compensation is solely the discretion of Laundryfie without ownership of any liability.

Pricing

Our price list on the website is indicative. Prices may change without prior notice, without affecting orders which have already been accepted.

Delivery

We will use our best effort to deliver the clothes within the communicated turn around time. Our standard delivery time may vary with your location and in festival seasons, national holidays and unplanned natural or civic events.

We will return the Laundry Items to the same place of pick up, unless instructed otherwise by You. Please be available to pick up Your Laundry Items at the agreed time of delivery. If You wish to make a change in the delivery timing, please notify us at least 12 hours in advance. Laundryfie will not provide a delivery service if You are not available despite confirmation for more than 3 delivery attempts.

Please address or raise any concerns regarding wash or dry cleaning quality within 24 hours from delivery of Your Laundry Items. You must notify Laundryfie within 24 hours of delivery of any lost or damaged items from that particular delivery. Laundryfie is not responsible for any claims at a later date.

Please ensure You pick up all articles at the time of delivery. Laundryfie disclaims any loss, damage or theft of items left unattended by You at the time of delivery.

If You do not count the number of Laundry Items at the time of delivery, our count will be final.

If the Laundry Items given by You are lost in the possession of Laundryfie , our maximum aggregate liability will be higher of INR 1000 or 10 times the service charge (excluding tax) for the laundry of such Laundry Item after due discussion with customer and at discretion of Laundryfie. To claim this amount please ensure you produce bills/invoices to support the claim

If the Laundry Items given by You are damaged due to the serious negligence of Laundryfie like cloth getting holes or getting burned, we reserve the right for a redo service of the same item to give a trial to restore the damage caused. Even after a redo if damage is not restored. Our maximum aggregate liability will be upto INR 1000 or 10 times the service charge (excluding tax) for the laundry of such Laundry Item after due discussion with customer and at discretion of Laundryfie. To claim this amount please ensure you produce bills/invoices to support the claim.

If You wish to have Your Laundry Items delivered to a third person who holds Your delivery receipt, such as Your neighbour, security guard etc, please be notified that Laundryfie’s responsibility towards delivery of Your Laundry Item will cease with such delivery to the named third person.

Cancellation

For cancelling your scheduled pickup, You need to call us and Inform. Cancellation is not chargable as long as the Rider has not left our station to pickup your garments. Otherwise, the customer may have to pay 50 Rupees as conveyance charges.

Customer Support

For any complaints, queries or assistance please call the customer care support number at +91-9810876510 or write an email to cs@laundryfie.com

Termination

Most content and some of the features on the web site are made available to visitors free of charge. However, Laundryfie reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. Laundryfie also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of Laundryfie and/or other visitors to the web site. Laundryfie reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

Amendments to Terms

Laundryfie may change, modify, amend, or update these terms from time to time without any prior notification to You. The amended and restated terms and conditions of use shall be effective immediately on posting. Please keep checking these terms and conditions for any updates or amendments.

If You do not accept the changes, You must stop using the Service and stop accessing the Website or App. Your continued access to the Platforms or use of the Services will signify Your acceptance of the changed terms.